Shipping & Delivery Policy

Sateline Technologies Private Limited sells a subscription to software delivered over the internet. We do not sell, stock or dispatch any physical goods. No hardware, printed material, SIM card, dongle or storage medium forms any part of what you buy, so there are no shipping charges, no delivery address and no tracking number at any point.

Everything you pay for is delivered by granting your clinic access to Sateline ClinicOS on the web. Any invoice, prescription or report you need on paper is one you print yourself, from your own printer, out of the application.

Delivery is the moment your clinic’s account is able to use the service. That happens in one of two ways, and in both cases it is immediate and automatic:

• On sign-up. Creating a clinic starts a 7-day free trial straight away. No card is required, and you are working in a complete clinic — patients, appointments, billing and prescriptions — within a few minutes of signing up.
• On subscribing. When your first subscription payment is confirmed, the account moves from trial to active without you doing anything further. You are not asked to wait for a licence key, an activation email or a call from us.

Access is to the whole clinic, for every staff member the owner has invited, from any device with a browser and an internet connection. There is nothing to install.

Seconds, not days. Your bank or UPI app confirms the payment to our payment processor, the processor notifies us, and the account switches to active on that notification. In normal operation this is done before you have finished reading the confirmation screen.

Because that last step travels between two systems, it can occasionally be delayed by a few minutes. Refresh the page first. If the money has left your account and the subscription still shows as unpaid 30 minutes later, write to support@example.com with the clinic name and the payment reference and we will put it right by hand. You will not be charged twice for a payment that did not register, and you will not lose a day of the cycle you paid for.

Sateline ClinicOS is built for clinics in India — prices are in Indian rupees, GST is handled as Indian tax law requires, and every date and time in the application is shown in IST. Payments are accepted from Indian payment methods.

The application itself is reachable from anywhere with an internet connection, so a doctor travelling abroad can still open their clinic. We do not currently sell subscriptions to clinics operating outside India.

WhatsApp notifications are optional, and switching them on carries a one-time setup charge of ₹499. Unlike everything else on this page, this involves work done by a person at our end: registering your clinic’s number, getting your business verified with Meta, and submitting your message templates for approval.

We begin that work within one working day of the charge and keep you told where it has got to. Verification and template approval are then decided by Meta on Meta’s own timetable, which we cannot commit to on their behalf. The rest of Sateline ClinicOS is unaffected and keeps working throughout — until WhatsApp is live, notifications go out by email, as they do for every clinic that never switches it on.

What happens to that charge if the work is, or is not, carried out is covered in the cancellation and refund policy.

A subscription you have paid for and cannot use is our problem to fix, whatever the cause. Email support@example.com (Monday to Saturday, 9:00 am to 7:00 pm IST) with the clinic name and, if it is about a payment, the reference for it. Our telephone number and postal address are on the contact page.

The terms of service set out what we do and do not undertake about availability, and the cancellation and refund policy covers cancelling and getting your data out.