Terms of Service

These terms are between Sateline Technologies Private Limited(“we”, “us”) and the clinic that subscribes to Sateline ClinicOS(“you”, “the clinic”). By creating a clinic on the service, the person doing so confirms they are authorised to accept these terms on the clinic’s behalf.

The service is intended for registered medical practitioners and the clinics they operate in India. It is not offered to individuals for personal use.

Every new clinic starts on a 7-day free trial. No card is required to begin it and none is charged during it. When the trial ends without a subscription, the clinic keeps read access to everything it entered but cannot create new records until it subscribes.

• The Pro plan costs ₹2,500 per clinic, per month. That figure is inclusive of GST — it is the whole amount debited, and nothing is added to it at checkout. Where GST applies at 18%, it is the tax component of that amount rather than a charge on top of it.
• Billing is monthly, by UPI Autopay mandate. Authorising the mandate permits us to collect the plan amount each month until you cancel it.
• We will tell you before any price change, by email to the clinic’s owner, at least 30 days before it affects you. A price change never applies to a cycle you have already paid for.
• If a payment fails, we will retry and email the owner. Access is not withdrawn on the first failure.
• WhatsApp notifications, if you switch them on, carry a one-time setup charge of ₹499, also inclusive of GST. It is charged once, is not recurring, and is only charged if you ask for the feature. The messages themselves are billed to your clinic by Meta on your own WhatsApp Business Account, not by us — we neither meter them nor add a margin. Section 5 covers what else that involves.

Cancellation and refunds are covered separately on the cancellation and refund policy, which forms part of these terms.

Payments your patients make to you are yours, and never ours. Where you connect your own payment account to collect by UPI, the money moves from the patient to that account directly. We do not hold, route or take a share of patient funds at any point, and we are not a payment intermediary between you and your patients.

It follows that a refund to a patient is between you and them. We can show you what was recorded; we cannot reverse a payment we never held.

If you switch WhatsApp on, messages are sent from your own WhatsApp Business Account, registered to your clinic’s number, with your own payment method on it. Meta bills you directly for the messages — we are never the payer, so there is nothing for us to meter, cap or recharge.

Two consequences worth knowing before you switch it on: message pricing is set by Meta and can change without our involvement, and if the payment method on your Meta account lapses, messages stop with nothing wrong on our side. We show that state on your settings page.

• The accuracy of what you record. Patient details, clinical notes, prescriptions and invoices are entered by you and your staff. We do not review or verify them.
• Your patients’ consent. You are the Data Fiduciary for your patients under the DPDP Act — see the privacy policy. Obtaining consent to hold their data and to message them is yours to do.
• Your tax position. The GST rate applied to your invoices is the one you configure. We calculate from it; we do not advise on it, and we are not your tax adviser.
• Your staff accounts.Keep sign-in credentials confidential, and deactivate a staff member’s account when they leave. Actions taken by an account are attributed to it.
• Your professional obligations. Medical registration, record retention, and the standards of your regulator remain entirely yours.

You may not use the service to:

• store data about people who are not your patients or staff;
• send messages to people who have not consented to receive them;
• attempt to reach another clinic’s data, or to probe, scan or test the security of the service;
• resell or sublicense access to a clinic other than your own; or
• break any law that applies to you.

Sateline ClinicOS is a record-keeping and administration tool. It is not a medical device, it does not give clinical advice, and it does not diagnose, treat or make decisions about any patient.

Every clinical judgement is the treating clinician’s. Reminders, alerts and calculations in the software are conveniences that support your work and never replace it, and you must not rely on the service as the sole safeguard against a missed appointment, a missed follow-up or a prescribing error.

Your records are yours.Patient data, clinical notes, invoices and uploaded files remain the clinic’s property throughout. We claim no ownership of them and use them only to run the service.

The software is ours. These terms grant the clinic a non-exclusive, non-transferable right to use Sateline ClinicOS for the duration of its subscription, and nothing more.

You can download a complete copy of your data — every table and every stored file — at any time from your settings, not only when leaving.

We aim to keep the service available at all times, and we deploy updates without scheduled downtime wherever we can. We do not currently offer a contractual uptime guarantee, and we would rather say so than publish a figure we have not committed to measuring.

Support is by email at support@example.com, Monday to Saturday, 9:00 am to 7:00 pm IST. Access may occasionally be interrupted for maintenance, or by a failure at one of the infrastructure providers named in the privacy policy.

To the extent Indian law allows, our total liability to you for any claim arising out of these terms is limited to the subscription fees you paid us in the twelve months before the claim.

We are not liable for loss of profit, loss of business, or for any loss arising from data you or your staff entered incorrectly, deleted, or failed to keep your own copy of. Nothing in this section limits liability that cannot lawfully be limited.

You may cancel at any time from your subscription settings. The cancellation and refund policy sets out exactly what happens next, including how long your records stay readable.

We may suspend or end an account that breaches section 7, or whose payment remains unresolved after we have contacted the owner. Except where the law requires otherwise, we will give notice first and you will keep the ability to export your data before access ends.

We will post any change here and update the date at the top of the page. Material changes are emailed to the owner of every active clinic before they take effect. Continuing to use the service after that means you accept the revised terms.

These terms are governed by the laws of India. The courts at Coimbatore, Tamil Nadu have exclusive jurisdiction over any dispute arising from them.

Questions about these terms can go to support@example.com, or to the address on the contact page.